Return and Refund Policy

We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. We do not limit the number of returns.

We will cover shipping costs for all damaged or defective items only. The customer pays shipping for exchanges and returns if the item is not defective (i.e., incorrect sizing, unhappy with adequate product). 

We typically process approved return/refund requests within 3 to 5 business days of the returned item's receipt. We do not accept returns or exchanges if the product is dirty, stained, worn or in other violation of our Warranty. If your product was purchased through a Zoombang distributor or retailer, you will need to go back to your original purchase location for any return or exchange. 

If you have questions, please contact us at info@zoombang.com and one of our Customer Care Representatives would be happy to assist you.